Client Service - Manager

Position Summary:

We are seeking a talented Client Service Manager to join our fast growing Chicago team that creates world-class visualizations of products for market-ready imagery, animation or video. The ideal candidate will have a few years’ experience in a marketing-related agency environment, with an understanding of translating client needs into actionable creative projects the candidate would manage with creatives.

Primary Responsibilities and Accountabilities:

Advanced knowledge in workflow management (what your craft is)

  • Brief: Partner with producer to define project opportunities, objectives, and success criteria for engagements

  • Plan: Build and manage accurate project schedules

  • Organize: Organize and maintain digital and physical assets for engagements

Lead production workflow (how you apply your craft internally)

  • Workflow: Single point of contact for all project-€related timelines and status updates to team

  • Resourcing: Effectively task team members to keep projects moving efficiently

  • Communicate: Source, gather, and distribute digital and physical assets to team

Support servicing client (how you apply your craft externally)

  • Updates: Provide accurate real-€time status of projects to clients and anticipate client-€needs

  • Presentation: Build and maintain framework for client presentations when appropriate

  • Service: Assist Producer, or Client Service Director, and in building client relationship

General Requirements:

  • Comply with all sgsco standards, applicable regulations and departmental Standard Operating Procedures.

  • Comply with sgsco EH&S policies and procedures to maintain a safe work environment.

  • Keep work area organized and clean.

  • Work additional hours when necessary to meet client expectations.

  • Assist in any additional responsibilities, as directed by management. This job description is not intended to be all-€inclusive. You may be required to perform other reasonably related business duties as assigned by your manager or other management personnel.

Supplementary Information:

This description is based upon management’s assessment of the requirements and functions of the job as of the date this description was prepared or revised.  It is a general guideline for managers and colleagues.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Management reserves the right on a temporary or indefinite basis to modify as necessary to meet changing business conditions.